![]() Online control panel displays 'Network Problem Occurred' Once unlocked, select a station to begin playback. A 3-digit unlock code can be generated in Unity using the Device Menu Unlock tool. The online control site will display a 6-digit lock code.If the player is expired, there is a possibility that the player was deactivated for non-payment, or for a cancelled subscription. Important! Before providing an unlock code for the player, contact MOOD Tech Support and ask them to access the related subscription in Magento to verify that the subscription is active and does not have any declined payments additionally, ask them to access the player in Unity and review the latest comments in the device window.Online control panel displays 'Machine Expired' Press the push-pin reset button on the back of the device and hold it for 5 seconds this will reset the admin password to 23646. ![]() If the unit still fails to power on, proceed to RMA the unit (RMA Trouble Code: No Power).Verify the power button on the back of the unit is pressed into the ON position.If able, test the outlet with another electrical device. Verify the power cord is connected to a working electrical outlet.Verify the power cord is properly connected to the wall plug, at the external power supply, and at the back of the unit.The machine will initialize and resume music playback (if connecting).Press the power button on the back of the device into the ON position.Plug the power cord into the wall outlet.Unplug the power cord from the wall outlet and leave unplugged for about 30 seconds.Press the power button on the back of the player to the OFF position.Press the standby button on the remote control (or click the standby button in the upper-right corner of the online control site) and allow the device to enter Standby Mode.How to confirm if the ProFusion iO is on the same network as the user's computer Wireless has been enabled, but wireless IP address is not displayed IP address found, but control site fails to load ProFusion iO network bandwidth requirements
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